[Beowulf] Support contract percentage

[Jeffrey B. Layton]

Good morning sports fans,

   I'm curious what people are paying for support as a
percentage of the purchase price. If you can share this
information with me along with what support means
(e.g. 4-hour response, on-site, etc) I would appreciate it.
I will keep all information confidential of course :)
Also, I don't need to know the vendor - just the percentage
and what support means.


Thanks!

Jeff