[Beowulf] Any Experiences of dealing with Red Hat Technical support for RHEL on Clusters

[Brian D. Ropers-Huilman]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

We have three clusters here, a 512 node, a 128 node, and a 16 node, all
running RHEL v3 and it works just fine.

We have a Myrinet switch fabric, run MPICH, LAM, Cactus, and a slew of
other, some commercial, applications.

We do not have any paid support, so I cannot comment on that.

Andrew D. Fant said the following on 2005.06.29 13:15:
> Afternoon all,
>     I am under a certain amount of pressure to redesign a cluster I have
> built using a free Linux distribution to be based upon Red Hat
> Enterprise Linux.  One of the major drivers for this is supposedly
> having the Red Hat Technical Support to deal with problems.  I am
> curious if anyone on the list has built a cluster on top of RHEL (either
> using the "official" Red Hat way or layering their own tools) and if
> they would be willing to share their experiences of dealing with Red Hat
> Technical Support.  In particular, were they competent and helpful, or
> did they keep echoing back "I'm sorry, that is not a supported
> configuration. Do it our way" and make you fix whatever problem you had
> yourself.  I realize that commercial vendors need some degree of
> consistency in their configurations to make support viable, but I have
> also known entirely too many vendors who use it as an easy way to avoid
> actually providing service.
> 
> Thanks,
> 	Andy

- --
Brian D. Ropers-Huilman  .:. Asst. Director .:.  HPC and Computation
Center for Computation & Technology (CCT)        bropers at cct.lsu.edu
Johnston Hall, Rm. 350                           +1 225.578.3272 (V)
Louisiana State University                       +1 225.578.5362 (F)
Baton Rouge, LA 70803-1900  USA              http://www.cct.lsu.edu/
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.2.4 (Darwin)
Comment: Using GnuPG with Thunderbird - http://enigmail.mozdev.org

iD8DBQFCwwlBwRr6eFHB5lgRAgVZAKDh5+512Xu/dMSm6GiYTwv/tk6NyACdG20y
HO4WdPX90VeyAde/l/nm7hA=
=T+7p
-----END PGP SIGNATURE-----